![]() Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions. Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Note: the Warranty Card provided with your JBL product contains the full terms and conditions of your warranty. After we receive your reply, a Customer Service agent will contact you within 24-48 hours.The format will look something like this: AB0123-CD456789 The product’s serial number, if available.Your shipping address (no POs or APOs please).A legible copy of your original purchase receipt or invoice showing the name of the seller, product and date purchased.IMPORTANT: you will receive an email requesting you to reply with:.Please read our support materials and FAQs. You will find serial number + bar codes stickers + brand fine-print + compliance icons always visible on the authentic packaging vs. Under warranty Thanks for submitting your requestĪ customer service representative will reach out to you soon for any follow-on steps. Left: Authentic JBL Speaker - Right: Counterfeit Speaker.
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